When a user writes a post on the community, he will receive a notification for each comment from a noreply system email (email@example.com)
The problem is that most users reply to this address, and his reply goes to zendesk suspend tickets, instead of adding a follow-up comment on the original community post.
So, the user starts a conversation on the community, then his reply gets lost in the zendesk spam folder.
- create a comment on the original community post when the user replies to that notification email
- or do not include response into notification email, so the users will be forced to get to community post to see the answer, and then will replay on the comunity