Zendesk Explore - Move aggregator Sum as the first row
I have added the Sum and Avg in the Table Showing Open tickets count, using the Result Manipulation - Totals option.
The Sum and Avg results are displayed in the last row. Can we move the Sum as the first row? Also, I want to Bold the sum row values.
Best,
MS
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Hi Mangai,
Normally you can use the Inverse totals position checkbox under Result manipulation > Totals to move totals from top to bottom and vice versa, but for some reason that doesn't seem to be working for everyone, but try to give it a try. Also, if you have sorted a column by value, this will overwrite the Inverse selection.
To make your sum value bold, go to Chart configuration > Chart and select the B icon next to Total style.
#helpsome regards,
Marie-Cathrine Sørensen
Business Intelligence Specialist & Junior Developer @ helphouse.io -
Hi,
Thanks for your inputs. The Total Style Bold worked.
But, I have Totals on the rows as well. Is there a way to bold that?
Best,
Mangai Sivakumar
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Hi again,
There doesn't seem to be a straightforward way of adding bold styling to vertical Totals, but I will have a look in Explore to see if there is some kind of workaround and let you know the outcome.
#helpsome regards,
Marie-Cathrine Sørensen
Business Intelligence Specialist & Junior Developer @ helphouse.io -
Hi Mangai,
I've now had a look into it and I can't seem to find a way of adding bold styling to vertical Totals.
#helpsome regards,
Marie-Cathrine Sørensen -
I do not have the inverse totals option. @Marie-Cathrine, do you have any idea why?
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Hi Amy Gracer,
This option seems to have been removed since I posted the first answer. I do not have the Inverse option available anymore either.
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