Hi! Is it possible to limit some logged in end users from adding tickets, but still allow them to view all all of the content in guide?
We are at the Vendor support level. So for example, Kevin is a user for our client, business.com, we want Kevin to have access to the knowledge base, release notes, articles and all of the other content in guide. If Kevin needs further help, we want him to contact Christina in the business.com service desk, we do not want him to be able to raise a ticket directly to us, the vendor. We don't want Ewan, who is not our customer, to be able to view content in guide or raise tickets.