Change Save button/icon in Article Editor view: issue with Work in Progress articles
We are experiencing a frequent problem with our users when creating and editing knowledge. When they make an edit or start a new article the Save icon on the right side panel of the Article Editor button will illuminate. However, what happens is that knowledge authors believe that merely hitting Save means the article version is published. It is not immediately apparent to the user that they need to select the dropdown and then select Publish. This issue creates a large number of Work in progress article drafts that were meant to be published but inadvertently were not. Yes, this can be resolved through user training; however, I even catch myself making the same mistake frequently. The design of the Save button and dropdown needs to be redesigned. Perhaps instead of just displaying Save the dropdown displays all the selected fields. Also, perhaps instead of just Save, the field says Save & Publish, Save & Keep as Draft, Save & Submit for Review/Assign.
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I support this suggestion! We have a similar situation except our content contributors don't realize they need to select Submit for Review so they save the drafts and come back a few weeks later asking why we haven't reviewed and published their content yet. I think anything to make it more visible there are options available more than just Save would be really helpful!
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Yes!! totally agree with this request - anything really to make the action taken more obvious to the author/editor would be a plus.
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