Create Query from two different datasets

5 コメント

  • Kalle Windefalk

    +1

    2
  • Alexey Krasnichenko

    I would love to see it too

    2
  • Kalle Windefalk

    I would like to be able to report on linked article tickets where the link is private or public. 

    2
  • Alina Lushnikova

    Strongly agree, joining datasets would solve so many problems for us! For example, we want to report on SLA by channel: emails (in-built SLAs), phone calls and chats (custom metrics built on the first reply time thresholds). Creating one query for all these metrics is easy and natural in Insights - and absolutely not possible in Explore. Would love to see an ETA on this.

    5
  • Louis Evangelista

    Yes it would help in agent metrics and KPI for time tracking.

    1

サインインしてコメントを残してください。

Powered by Zendesk