Create Query from two different datasets

5 コメント

  • Kalle Windefalk


  • Alexey Krasnichenko

    I would love to see it too

  • Kalle Windefalk

    I would like to be able to report on linked article tickets where the link is private or public. 

  • Alina Lushnikova

    Strongly agree, joining datasets would solve so many problems for us! For example, we want to report on SLA by channel: emails (in-built SLAs), phone calls and chats (custom metrics built on the first reply time thresholds). Creating one query for all these metrics is easy and natural in Insights - and absolutely not possible in Explore. Would love to see an ETA on this.

  • Louis Evangelista

    Yes it would help in agent metrics and KPI for time tracking.



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