Emails signatures continue to be an issue for ticket auto assignment with triggers.
They have cause incorrect auto assignment of tickets for my office's Zendesk account for a few years now as our ticket volume grows. My office does not have staff for help desk only, all staff resolve ticket relevant to their content area. We are dependent on the trigger auto assignment for a faster turn around.
Why can't email signatures be ignored automatically in all Zendesk accounts or be an option in triggers(include/exclude)?
Email signatures have tags and the content within those tags can be ignored with code.
Previous post about this issue cannot be found anymore. Is this request in development?