Zendesk Guide - Metrics Issues

4 コメント

  • Nicole Saunders
    Zendesk Community Team

    Hi fellownarrator -

    Guide datasets are not yet available in Explore, however, they are currently in beta. For more information, see the Knowledge Base reporting in Explore EAP

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  • Jonathan Chellis

    Nicole, OP's questions are coming up for our organization as well. Specifically:

    How can we pull a report in Explore that shows all articles sitting in particular statuses (Ready for Review, Approved for Publishing, etc)?  There doesn't seem to be option to filter on statuses in Explore or otherwise.

    The link you provided is not working for me (not authorized). When will these Guide datasets be available in Explore?

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  • Nicole Saunders
    Zendesk Community Team

    Hi Jonathan - 

    The EAP has now ended and the initial Guide datasets for Explore were released a few weeks ago. You can find more information about that in the release announcement: 

    Announcing the Zendesk Guide knowledge base reporting in Explore 

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  • Jonathan Chellis

    It does not appear the Guide datasets include a metric for "Articles Currently Ready to Publish" or "Articles Currently Awaiting Review". All I can find is a metric for how many times an article has been marked for review/ready to publish, which is not the same metric.

    An example; our help center has 1 article in a Ready to publish state, as seen in Guide Admin. The only relevant metric I can find is "Translations approved for publishing". I would expect this to return a value of 1, but instead it is returning a value in the hundreds, well over what I'd expect. I can only assume this metric is actually a count of how many times someone has clicked "Approve" since December 15, 2020 (Start date of the new dataset).

    We are looking for a way to have Explore report that same number we see in Guide Admin for articles Ready to Publish and articles Awaiting Review, in the absence of more robust email alerting options from Guide directly.

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