I'm curious if anyone has any ideas for the following user issue.
Recently, one of our users wondered how he could link a JIRA issue to a knowledge article (in our current instance we do link some tickets to JIRA issues).
His use case is the following. Let's say he opens up a ticket about a user issue and then creates a knowledge article with a workaround or description of the issue. At the same time, he creates a JIRA issue from the ticket so that the software development team can create a fix for the issue. When the issue is fixed, he'll see the link to the ticket in Support. But how could he link or know about the knowledge article that was created from that initial ticket?