Trying to set up trigger for automated email reply on the weekends and evenings

6 コメント

  • Chandra Robrock
    Community Moderator

    Hi Sarah! I’d love to see if I can help. In order to do so, would you mind sharing a screenshot which shows how you’ve set this trigger up so far?

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  • Jeremy Heath

    Have you set business hours up?

    https://yourdesk.zendesk.com/agent/admin/schedules

    You need to have the hours set so the trigger can respond to the out of hours.
    Once that is active you can use

    To make the trigger work

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  • Sarah Bixeman

    Chandra if possible i would like to set up maybe a zoom on monday to discuss this. please let me know. 

    Jeremy i did set up hours and read all of the articles on it but could not figure it out or get it to work.

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  • Chandra Robrock
    Community Moderator

    Happy to help! I actually don’t work for Zendesk though, just a power user that helps their team moderate the community. :)

    Troubleshooting triggers is one of my areas of specialities so, if you wouldn’t mind sharing the exact logic for the trigger you setup, I’d be happy to take a closer look.

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  • Megan Swank

    I'm having this same issue and I can't get ahold of anyone at Zendesk to help me with this. we're trying to set this up before the holidays. Is there any way someone can contact me tomorrow? 

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  • Nicole S.
    Zendesk Community Team

    Hi Megan - 

    We aren't able to set up callbacks via the community, and as Chandra indicated, she's not a Zendesk employee.

    If you need to talk directly with a support agent, the best bet is to initiate a chat. Instructions on how to do that can be found here: contacting Zendesk support

    Otherwise, if you'd like to share the logic you've put together so far, we can get some users here in the community to see if they can help you out! 

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