Guide - Permission of views

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8 コメント

  • Maggie Ungerboeck
    Community Moderator

    Hi Vanessa,

    Access is determined on the article level so you'll have to update each one. You can do it in groups of 30 from the Guide Admin view though so although it's a little better than doing it one by one, with 1000 articles, it could still take a while.

    If you have someone technical, you could probably use the API to do it as well.

    Thanks!

    Maggie

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  • Vanessa Wood

    Hi Maggie, 

     

    Thanks for your response. I've chosen 30 articles but it then does not seem to allow me to access guide settings for 30 at a time. If I choose one I can do it from this page though. 

     

     

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  • Maggie Ungerboeck
    Community Moderator

    Hi Vanessa,

    That's really odd. I am able to get the Article settings button active and change the permissions on the articles in bulk. I'm not sure what could be stopping this button from becoming active. If you try to do it for just 2 or 5 articles, will that button become active? I'm wondering if there is an article in there that is for some reason causing an issue.

    Thanks,
    Maggie

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  • Vanessa Wood

    Hey, 

    It happens as soon as I chose more than 1 article. I've tried to choose different once. That is very strange. 

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  • Vanessa Wood

    I figured it out. The issue is that some of our articles have been written on 2 different languages and for those you can't bulk change the permission. 

     

    Thanks for your help though. It will go much quicker. 

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  • Maggie Ungerboeck
    Community Moderator

    I ran across some information that maybe this is only available on Guide Enterprise? See the comment thread on this article: https://support.zendesk.com/hc/en-us/articles/360021266414-Changing-the-article-owner-Guide-Enterprise- 

    Do you know what version of Guide you have? 

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  • Maggie Ungerboeck
    Community Moderator

    Glad you got it worked out! And thanks for posting the answer here. I learned something new today!

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  • Vanessa Wood

    You are very welcome. Me to! It's my second post in the community so far and it's been really helpful. Good experience! Thanks :) 

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