We have quite a few emails that are submitted via web form that make their way into suspended tickets because they are "detected email as being from a system user" or because they are recognised as an "automated response email". This requires constant maintenance of the suspended tickets view to recover the hundreds of tickets that get caught by it each week.
Is there a way that we can auto-recover the ones with those subject lines? They would all contain a common string and if we could recover by that, it would save a lot of time tediously recovering tickets. As far as I can tell, the blocklist and allowlists are the only way to "filter" tickets out of the suspended view automatically, and that can only be done based on domain.
Are there any workarounds whatsoever for doing so by specified string?