Hi, I am trying to find an answer to this but I cannot find it. I am new to this, still on a trial.
I would like to make the Helpdesk show related articles before the opening of a ticket.
I find people don't read articles because they have an easy "submit a request" or "open a ticket" button. I would like to hide that button behind the articles and FAQ, so people have to go through some of it before they can actually open a new ticket.
So ideally, they type the question and they receive all the related articles, if they don't find the answer, THEN they can submit a request.
How can I achieve this?