Public Replies
回答済みHello there,
I want to get a monthly average of public comments per agent.
I've tried this metric but doesn't seem to be working
D_COUNT(Agent comments)/D_COUNT(Tickets updated)
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Are you using the table visualization type?
Can you add a screenshot or two?
Easiest way ive done it, is:
Result Manipulation > Totals > Add a new total
Attribute: All columns > Aggregator: AVG > Apply
Example below is week over week (as columns), rows are the agents, Ignore the colors
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If you are trying to find the public replies then using "Agent comments" will not help you unless agents don't update Private notes.
In order to get only public comments sent also use a filter for Comment type = Public
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