Why do some posts get marked as spam?
Hi!
Curious if there's simple answer for this. We do NOT have moderation turned on for our instance of Guide/Gather, and we are still on the Legacy version there. On occasion, some posts will get stuck in the Moderation panel and are marked as possible spam, awaiting approval. Why do some random posts get pushed there when the vast majority go live after creation by the user?
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Hi Mike,
Our spam filter is mandatory and that's good for protection of your brand and ours :-) The reasoning behind why something might be marked as spam is a very complex decision making process that I can't account for here, but I think you can imagine that just like with e.g. email spam or other types of spam, it's also a "best effort" game where sometimes there will be cases of wrong classifications. I would recommend you "Follow" the spam page. Then you can get email alerts when it is time to review it.
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Thanks for follow-up, Kasper, and the info.
Indeed, I do follow the spam page but I'll see if I can find any commonalities too between the few I've seen. I was curious if there was a reasoning, but I understand too its somewhat complex.
Thanks again and have a super day!
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