I have encountered a dilemma where:
- There are views available for all Agents within an instance, regardless of group.
- I have created views for a specific group with specific conditions that touch on the other views that are available for all Agents (so now there are 2 views with same tickets but data specific to this group that they need to see).
From what I could see, there is not a way to remove a single group from "available for all Agents" option within the View permissions. This has filled up their views and I have resorted to creating an empty view just to separate what is being used and what is not being used.
There are a lot of Groups in this instance that need access to the "All" views so it would be very time consuming to list every Group rather than exclude a certain group. It would be beneficial if there was a way to have an option to not show for a certain group.