Setting up Trigger based on Requested value

1 コメント

  • Graeme Carmichael
    Community Moderator

    Joshua

    You are not going to achieve that level of detail with business rules.

    Automations are time based actions on tickets. But they are only evaluated hourly. You could use an automation to say:

    Meet all the conditions:

    • Ticket status is NEW
    • Ticket Hours Since Created (Calendar) equals 1

    Perform these actions:

    • Notify User>XXX

    You are probably best using a View to review these tickets, but that will not generate an email alert.

    0

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