I've just posted this same question as a support request, but want to ask it here, too:
Having recently used kBackup to download my entire Guide repository, I am trying to understand how Zendesk saves images.
I have one article that uses the same image (i_icon.png) three times in the article. When I look for that image in "Article Images" - I see it ONE TIME.
BUT kBackup has downloaded the same image THREE times, each named with numbers appended to the original file name. So I have:
The HTML in the article only refers to "i_icon.png", not the other names... WHY does Zendesk duplicate repeated images even in the SAME article.
This will cause problems when I'm moving my repository to another system, as I have to figure out how to clean up duplicate images without breaking my articles.
Because of this duplication, my Zendesk Guide repository has over 8000 images. I do not need to bring all 8000 into my new system, but de-duplicating is going to be a major project.