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  • Alina Wright
    Zendesk Product Manager

    Hi Vincent,


    Thanks so much for taking the time to provide feedback. I'm the product manager working on roles and permissions and was hoping to learn more about your request. Can you walk me through a use case of why you'd want someone to only submit open comments? Would love to better understand what type of role would need this, who it would eventually escalate up to to close, etc.

    We don't have this planned for our roadmap but would love to learn more.

    Thanks again for your time on this! 

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