Feature Request Summary:
Allow option to include/exclude Agents to receive and complete CSRs when Agent is Requester.
We would use this as intra-company measure of collaboration and effectiveness of support from other teams. It would be nice for Agents to voice kudos to teammates and colleagues. We have 22 agents in an organization size of 78. Therefore, this is a significant data collection opportunity for us.
Business impact of limitation or missing feature:
Agents are customers, too.
Other necessary information or resources: