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Messaging / Chatbot / Web Widget

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Marcos von S

投稿日時：2021年7月13日

1. There is no way to restart de chat without closing or refreshing the browser. 

2. Also, when there are no articles being used while using the flow builder and you search some terms, the search engine is not accurate. It's sensitive to caps and only searchs within the options confugured, not texts. 

3. It would be nice to have the option to open articles within the web widget with SDK, similar to the Classic Web Widget.

4. Finally, the chat triggers when messages are being sent only work when an agent is connected and in the chat session, not while using the Answer Bot or the Flow Builder. 

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