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Time tracking for agent shrinkage

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Jeff Mooallem

投稿日時：2021年8月30日

We use Talk and Monet for WFM.

But Talk has very limited statuses for agents.

We're looking for an integrated add-on for agents to choose their status when they're not available for calls, like break, coaching, training, tech disruption.  This kind of reporting can let us see where they're spending their time when they're not available for calls (shrinkage).

Suggestions please?

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    Dave Dyson

    Hi there –

    There's a thread going for this already in our Feedback on Talk topic: option for talk agents to set status. Would you mind upvoting that post and adding your use case and needs in the comments?

    Since there's an existing thread for this feedback, I'm going to close comments on this one. Thanks!

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