最近の検索
最近の検索はありません
Restricting end users from being added to tickets that are not on the tickets domain
投稿日時:2021年8月11日
Hi,
Following some recent security incidents where end-users with duplicate names are being added into tickets by accident and then information being sent to them has caused some issues, I was hoping Zendesk could offer a restriction whereby an end-user could only be added as a requester or CC contact if their domain fits inside the organisation of the ticket. And if you wish to add someone outside of the tickets organisation domain, then provide a pop-up notification to verify you wish to add that end user.
Human error exists, I understand that, but I need to find a way to mitigate this where possible.
Looking for guidance on how the community are handling this situation.
4
3
3件のコメント
Max McCal
Hi, @... –
Thanks for this. At the moment this isn't in our plans, but it's an interesting concept, and I've made a note of it for our records. At some point in the future we will definitely need to examine changes to end-user permissions for ticket access.
1
Darren Bell
Great idea.
0
Michael Amromin
Hi @...!
I think you can achieve this with Restrict CC app. https://www.zendesk.com/apps/support/632185/restrict-cc
0