Text auto save in side conversations
In Zendesk you can switch between tabs while writing a Public Reply/Internal Note and the text will auto save for you. This does not happen when working in a side conversation. If you switch tabs while you are part way through writing some text in a side conversation, when you go back to it the side conversation will have closed.
We would like this auto save functionality to exist for side conversations within a browser session, in the same way that it works for ticket replies/notes.
We've discovered a similar issue when launching side conversations this week. If an agent is composing a side convo and clicks the 'view events' button in the main window, the whole side-convo draft is wiped out and they have to start again. This is extremely frustrating on top of the problem outlined by OP.
Could you update us as to what side convo improvements are on the roadmap, and are improvements to the problems outlined in this post being considered/built, please?
We have a similar issue when accepting a chat or call (for agents working both on tickets and other channels). Is there a timeline for having auto-save on side conversations?