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Improve custom field value editing options



投稿日時:2021年1月08日

This is related to Adam Witek's post in the Q&A section:  https://support.zendesk.com/hc/en-us/community/posts/360052111353-Clicking-the-up-arrow-when-adding-an-option-to-a-custom-menu.

We have several custom fields on contacts and deals that have hundreds of custom values, many of which are too long to see in the editing display.  When adding a new custom value, it is very tedious and error prone to reorder these by clicking the up arrow for each row the new value needs to move up or down.

Please consider the following modifications to the editing screen:

1.  Make input field wider.

2.  Use a widget that allows the user to drag the fields to change the field order, similar to the widget for reordering the custom fields themselves.

3.  Provide a way to export the custom values so we can audit them against the related values in our ERP to identify any that need to be updated.

Alternatively, provide a way to maintain these values via API.

Thank you!


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