Field changes time calculation by business time
Hello,
I'm using Field changes time to show up the time spent by a ticket in various values of a custom field. Is there a way or plan to have this calculation on business hours ? Or any suggestion about how I could accomplish this ?
Thanks,
Traian
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Absolutely this is required in Zendesk Explore, this is key to any reporting as without the business hours some of the data offers very little insight.
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Absolutely agree! We don't have 24/7 support so calendar hours is not a true reflection of the time an agent was responsible for a ticket compared to our SLAs (which are in business hours)
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It is necessarry but now I have to make the calculation in Excel.
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This needs a response from Zendesk!
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