This feature request is for organizations using multiple brands only.
Today, there is one Welcome mail, one Verification mail and one Change Password template per account, not per brand.
Since these templates do not allow to sense the brand requested and adapt the contents accordingly, these mails are a bit of an alien communication.
If your brands are very different (like using formal vs. informal language, B2B vs. B2C), or it's not really intended that your customers know that all of the brands using this Zendesk Support Account belong together, then this shortcoming weighs in pretty serious: Our customers repeatedly asked us if we're fake... not good at all.
The Proposed Solution
My intention is that a brand is in control of all its communications, and thus, I suggest that the following changes to the current welcome, verification and change password mail templates are implemented:
- allow customization of both subject and body of these mails
- integrate Liquid Markup in addition to html and Markdown.
With these changes, it will be possible to have mails which include brand names, logos, and brand specific language.
I included the Change Password mails, too. Now, if there are any other account- but not brand-specific mails that Zendesk sends out, please include those, too - we want a single. complete solution.
In addition, a guide detailing how to implement multibrand mail templates, maybe even covering a few related topics like language specific text and various logos including mottos, captions etc. would be most appreciated.
BTW: It is almost a year since I created this request now, and yes, it became better with the input of others.
What is sorely lacking now is ACTION by Zendesk. Thanks for listening and implementing, Zendesk.