Line breaks in {{ticket.comments_formatted}}

After discussion here: https://support.zendesk.com/hc/en-us/community/posts/1260803963429-Line-breaks-in-ticket-comments-formatted- and case 6741179, I have been informed that it is not possible for the placeholder {{ticket.comments_formatted}} to retain the line breaks of the previous comment.  This placeholder really is useless without being able to maintain line breaks of the previous comment.  I am providing feedback here that this placeholder should retain line breaks of the comment.