Prior to today a search like the following in the Zendesk advanced search box would return all users with the custom_field populated in their user profile. Starting today this returns 0 results.
if you change it to include additional characters I do get results:
type:user cust_field_name:abc* will return results that * did not.
in addition the single wildcard dows still work on a non-custom user field:
type:user phone:* does return results as phone is standard field and not custom.
We are seeing this in multiple domains. We have used this search inside Zendesk and via API for at least 3 years. Is there a change to how the wildcard is handled in searches custom user fields?
We check search api documentation and there is no change listed as to handling of wildcard character.