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Email forwarding dont work (office 365 email)

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Marc-André Bruch

投稿日時：2021年4月07日

Hey,

im setting up zendesk emails and the forwarding dont work ..

We have outlook 365 email and we receiving following error

Remote Server returned '550 5.7.520 Access denied, Your organization does not allow external forwarding. Please contact your administrator for further assistance. AS(7555)'

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    Sonny

    Zendesk Customer Care

    Hi Marc,

    It looks like your issues could be in relation to a wider issue with Microsoft and email forwarding. Zendesk recently became aware of some customers experiencing issues with inbound mail due to Microsoft disabling automatic forwarding to external addresses in Office 365. This was caused by a recent change on Microsoft’s side and cannot be resolved by Zendesk. If your Zendesk Support account is using mail forwarding from Microsoft email addresses, your Zendesk Support addresses could be disabled as a result.

    In order to resolve this issue, please work with your IT email administrator to make the required changes Microsoft recommends outlined on this link: https://support.zendesk.com/hc/en-us/articles/360056027234-Change-to-Microsoft-email-forwarding-causing-Support-email-addresses-to-be-disabled.

     

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