- What is the problem?
Right now we're having to use Google Analytics and other non-ZD software to help us track the number of page views instead of Explore even though the daily email report shows this number. We'd like to be able to have the number in Explore so dashboards are easier to create/manage.
- Why is it a problem?
Without the date in Explore, we have to cobble the reporting together and makes research a lot more complicated and manual instead of the ease of changing date ranges as we do now on our dashboards. This means more time is needed.
- How do you solve the problem today?
We have to manually create an Excel sheet with the external data and the Explore data, then run pivot tables on it to try to track trends or correlations between visitors and volumes.
- How would you ideally solve the problem?
The data appears to be available since it is emailed as part of a daily chat report, making it accessible in Explore on the chat metrics module at least should be doable.
- How big is the problem (business impact, frequency of impact, who is impacted)
The impact is over time since it requires more cycles of reporting instead of the convenience of plugging into Explore like other reports. Also, this makes staffing projections more challenging as we plan our growth.