Availability of Guide Help Center themes on Zendesk Marketplace has made it easier for customers to find and use good custom themes.
However, a lot of customers have reached out to us (Diziana - a Zendesk Authorized Partner) complaining that they aren’t able to upgrade the standard version of themes to developer version by paying the difference. They are required to purchase developer version separately, and reconfigure/customize it again.
We have tried to help some customers (who didn’t want to buy a developer version by paying full amount) by offering them a full version directly. This is something we can’t keep doing as a business, and we will really want customers be able to upgrade versions by themselves by paying the difference.
As a theme author and seller in the marketplace, we don’t even have tools to see who is trying our themes, who has purchased our themes, and to upgrade versions for our theme customers.
I have raised this concern with Zendesk directly a couple of times; and have requested many of these customers to share their feedback to Zendesk. Hopefully then this important feature might find a place on product development roadmap. I will request the concerned team to add essential features, as marketplace should have, for customers and sellers.