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Separate field name from agent field name
投稿日時：2020年11月15日
When working with a large amount of similar fields, it would be helpful if either:
- The Field Title was separate from the Agent field title
- --- In this case, there could be 3 field titles: End user, Agent, and the actual field title
- If the description of a field could be shown on the Ticket Form assembly page
The primary issue is that when you are working with many similar fields (office locations, for example), you have to add unique identifiers to those fields which then make them very long on the Agent workspace. There is no other way to differentiate between these fields when building your form and setting up conditions if they all have the same title.
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2件のコメント
Constantine Kuks[CSOC]
I second this request.
We are facing the same issue, for example, if we have ticket forms for several departments many of those have a category drop down.
We do not want the full internal name to be shown to the users whether those are agents or end-users.
It doesn't matter if the department is IT, Financial, HR and so on we need the agents to see just "Category" when they are opening a ticket using a specific ticket form.
and not "IT Categories", "Financial categories" or "HR Categories" that I use to differentiate between the different fields on the admin side of the system.
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Officers.fr Zendesk Partner Support
This is a must when you are over a certain amount of fields..
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