Views limitation

計画済み

106 コメント

  • Jorge Moreno

    Wouldn't it be simple enough to just turn the views menu into a scrollable menu? You can have as many as you need and just scroll up and down to see them. No need to overthink it. I mean, I would love to be able to group them on the settings menu and on the views menu in Support, but I can live without if you just added a scrollbar on the views list instead of hiding the 13th and consequent views. If you want to make it even better, allow to pin some to the top so you only scroll up and down the others, but i can also live without that.

    1
  • Daniel Nordh

    Salvador Vazquez
    It's been almost 1½ years now since your last reply and this is still not fixed. How much longer do you need to "test" what the best iteration is?

    2
  • Jakub Tabaka

    Our company is struggling with only 12 shared views limit. We have various departments and speakers of various languages. I think it shouldn't bee to difficult to just remove the restriction of the 12 views and make it unlimited - with a scroll bar, or at least greatly increase the number of the shared views. Many businesses must be struggling being stuck with the 12 views. We are trying to include the 8 personal views however it is a bit tricky as they have to be added manually for each agent. The total is then 20 views, which still doesn't resolve our problems (on many occasions we had to compromise and consolidate a few views as one). Zendesk, please kindly do something with this respect. Looking forward to seeing the resolution!

    1
  • Jysk IT en del af Sagro I/S

    This is a very basic feature which should be implemented and worked on, since there are so many customers, including us that agrees this is an issue.

    0
  • Sam
    Community Moderator

    Salvador Vazquez Is there any update to the work your team is considering for Views?

    1
  • John Schwaggert

    I feel compelled to add my support for this topic as well. Both grouping and extending the number of views. We are not multi branded, but we have a couple parts of our business using Zendesk and find the views very limiting...When I added new views recently I was already at the 12 limit, and could not for the life of me figure out why they weren't showing up until coming across this thread, and now that I'm here, I fully agree with the sentiment of users in this thread and others. Please deliver this functionality soon! Thanks!

    Also our work around to this has been to give all agents access to all tickets, but use their groups to help segment them off depending on their area, this helps me create views that only appear for certain agents in certain ways depending on their group assignments. It's hacky, but it does help. This ensures that you can still assign a ticket over to another group, but doesn't actually include you in it. We have reasons for wanting them to be assignable in other groups, but this felt like the lesser of the two evils.

    0
  • Jorge Moreno

    I take it they're ignoring the topic and the comments like they've always done. This has been an issue for as long as the views menu has been there, with is now around a decade. You have plenty of add on developers in your marketplace who've built different solutions to resolve this (fantastic views springs to mind but isn't the only one). At least be open and tell people you've been making stuff up so those solutions can still be making money out of an issue that isn't such, it's just a money making scam since the solution has already been there, you have all the feedback provided on the reviews for those add ons and, if you really wanted to solve the problem, implementing a scroll bar while you build a better solution was incredibly simple. This post is what, 3 years old? And it's not by far the oldest post I've seen about this problem. Half of that time with no response from the company should put any other business to shame.

    3
  • Rachael Jones

    Is there an update on this suggestion?

    For me, I need to have different views for different teams, different ticket statuses and releases so having it set to just 12 views and 8 personal is not enough.

    The amount really needs to be increased so I hope this can be looked into soon.

    0
  • Sebastian Jurk (Team Bitpanda)

    Rachael, if it is for different teams anyway then you could restrict the visibility of the views to the team members that need to see them.

    0
  • Rachael Jones

    I understand that but it I oversee 3 separate teams and need to be able to see tickets for each team for different statuses but am limited by due to the number I can create.

    1
  • Sebastian Jurk (Team Bitpanda)

    I don't think you can trust on zendesk to deliver. Promised too often and requested too long already. Maybe give Lovelyviews a try. You can restrict it to yourself only and use it for $2 a month. It likely will be step into the right direction for your usecase.

    1
  • Attractive.Media

    How long will this take to implement? Is there a development roadmap?

    A proof of concept back in 2021, and no further update until now? This isn't the only  ̶B̶U̶G̶ Feature Request that Zendesk has approached this way. It's obviously a popular request with over 100 upvotes (an unusually high number) and leveraging a third-party addon is patently ridiculous for such a feature expressly limited by Zendesk's codebase.

    Freshdesk is looking better and better.

    0
  • shelley

    Hi Salvador Vazquez, I can see this is a highly contentious and emotive subject, ignoring the comments does not help.

    It would be greatly appreciated if someone from ZD could provide a progress update on development from your original post dated 21Oct2021? Thank you.

    1
  • Emily T.

    Absolutely! So many of these posts have comments from Zendesk product managers that promise big updates coming soon, and we're working on this. But then they are all 2+ years old and we get no more updates. Would be amazing to receive an update and get a more definite timeline for this issue. 

    1
  • Alex

    Is there any update on this limitation ? 

    0
  • Gregory Muir

    Nothing is happening. Tat's your update. 

    0

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