Support: Restrict Attachments by File Type


39 コメント

  • Simon

    Max McCal

    Do you know if there is a way to block certain filetypes from being attached via the contact form using Javascript?

  • Max McCal
    Zendesk Product Manager

    Hi, Simon 

    I'm not an expert in Javascript, and wouldn't know. I'd guess you're considering using a custom theme in the Help Center to do something? I wouldn't be able to comment on the possibility personally. I can say that we have plans to support actual file type restrictions for file uploads in the entire suite, but are currently in early exploration phases.

  • Chris

    absolutely ridiculous, how is still thing that is being discussed? A million dollar company can't build a simple feature that takes any dev 30 minutes in 5 years???


  • Anton Van Heerden

    +1 for the ability to have a whitelist of allowed file types. There are ways to build custom restrictions in the Help Center templates but that is not s secure way to do it. We need an admin or perhaps even owner only driven config setting that allows only certain types of attachments. 

  • Ryan Worthen

    This is definitely a pain point for us as new users with Zendesk. We're receiving a variety of attachments and would like to have granular control to determine allowable types. I tried the Attachment Manager plugin, but it's not very helpful. For one, the plugin doesn't work as it claims; we added htm and html files as invalid types so they would be rejected, but they are still coming through just fine. Secondly, we don't want to accept zip files, but the rejection message sent by the app tells users: 

    "If you meant to send this file then please
    package it up as a zip file and resend it."

    There is no way to customize this message, so this support app is of little use to us.
  • sorin

    Ryan Worthen the Auto-Remove Attachments app can help you restrict the type of attachments to certain file extensions only. 

  • Ryan Worthen

    sorin The Attachment Manager is free from just doesn't work as it claims. I'm not going to pay an additional $55/month to a third party for this functionality. I'm just realizing as a new customer (1 month in) that we won't be using Zendesk long term due to issues like this.

  • Anastasia Kachanova

    +1 here

    Zendesk admins should have granular control over attachment types for email and forms. 

    We do not want to use any 3rd party app and prefer to see this solution provided directly by Zendesk (preferably directly in the Admin center settings and not as another app)

  • Rene-Christian.Foidl

    I agree with this. We'd like to restrict the file types we are receiving in order to prevent file types that could do harm on download/opening. Furthermore, we would like to restrict the amount of files that can be uploaded as well as the total file size that can be uploaded. Currently there is an unlimited amount of files that can be uploaded so although there is a possible single file limit of 50mb, you can apparently upload an unlimited amount of files with 50mb



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