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Enable dynamic content in the email template

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Amalia Man

投稿日時：2016年12月18日

Enabling dynamic content in the email template would enable us to use the same template for RTL and LTR languages instead of hard-coding it into every single trigger that sends mail (dozens of them.)

We could create tokens for direction and alignment and change them to rtl/ltr and right/left according to the language.

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    Charalampos Haris Matthaiou

    Can Zendesk team inform us how they suggest to have localized email template?

    • Dynamic Content is not working in email template.
    • Liquid Markup targeting user language is not working in email template.
    • Liquid Markup targeting ticket language does not work in email template.
    • Brands are not the way to go. Implementing Brands just for this is not a solution.

     

    1

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    Jorge

    Do we have any decent solution yet? 

    0

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    Richard Ithier

    [Referring to Zendesk Sell > Settings > Sequences and placing dynamic fields in an inserted hyperlink while modifying an e-mail template]

    Hello everyone,

    I am not certain this is the correct thread, but I really believe either:

    - a new object needs to be created for inserting dynamic/composed hyperlinks in the e-mail template editor

    - or we need the ability to switch from the current e-mail editor to a technical HTML editor (depending how Zendesk is interpreting e-mails templates when processing outbound e-mails.

    As it stands, currently the hyperlink insertion tool does not accept the dynamic field such as {{e-mail}}.

    My current requirement is the ability to make use of dynamic fields such as the e-mail, first name, last name, company name and insert them into a dynamic hyperlink that is displayed in the e-mail as a simple text such as “Click here” in order for this information can be passed to the external website to customize customer experience.

    Let’s say we make a campaign asking leads to fill out a survey on Typeform.

    Typeform does accept what they call ‘hidden fields’ that are in the URL in order the customize the survey.

    The only solution I found was to type in the URL as a text and include the fields while removing the spaces in between, while keeping this composed URL in FULL VIEW:

    https://xxxxxxxx.typeform.com/xxxxxxxx#email={{e-mail}}

     

    This would make it much better to be able to hide the entire composed URL text if we were able to insert a URL that accept dynamic fields.

     

    I hope this is the current thread for this issue.

    With kind regards,

     

    Richard

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