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Max time limit for agents to be away



投稿日時:2020年6月12日

If agents on a small team accidently leave themselves in "away" status for a long time, they can inadvertently keep customers waiting for a long time.  It would be desirable to have their status change from away to offline automatically after a time limit expires.


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2件のコメント

Has this issue been updated? I would like to have a max time limit or the ability to disable this feature. 

0


Same here! 

0


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