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Knowledge Capture Feature Request: Include or show attachments in the expanded article view
投稿日時：2019年2月20日
The teams I support are heavy users of the KC app and would like the ability to view/open attachments when viewing an article within the KC app after clicking "Expand Article". Currently, this does not show if there are any attachments on the article.
Since this is housed on Guide already, offering a stylized link to the resource and the ability to insert/attach it to a ticket would be fantastic.
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3件のコメント
Brett Bowser
Awesome idea Nick!
Thanks for sharing :)
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Simon Blouner (midlertidig)
This feature is requested from here as well!
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Ryan Boyer
This is a need for our instance.
Because the attachments are only visible on the portal view of the article and not in the preview of the Knowledge Capture app, agents may miss important information on the article.
Furthermore, it is an extra click for the agent to go to the portal view to view the attachment (i.e., clicking Open in Help Center, going to the attachment and then opening).
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