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Forms into existing tickets
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投稿日時：2020年10月09日
We are regularly starting communication via email and then requiring a form is completed to gather specific information from the requester, at the moment this creates a new ticket, wouldn't it be a great feature if you could send out a link from within a ticket which the requester could complete and it updates the existing ticket.
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3件のコメント
Owner
that would be brilliant
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Tatiana Christensen
Hi, what would be best practice for this, if it's not possible to link a filled out form to an existing ticket, where you refer the customer to fill out the form?
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Shawna James
Hey everyone, thank you for taking the time to provide us with this feedback. We apologize for the delay on our end in providing you with a response to your feature request.
I have touched base with the product team that owns this area and wanted to let you know that at this time we are not able to commit to building this feature. We understand this may be frustrating but wanted to ensure we closed this loop to remain transparent.
At this time we are going to close this post for comment and mark it as “not planned”. If you are interested in learning more about this and other features being built please make sure to check out and follow our Community events, What’s New Community Topic, and Zendesk Updates. Again, we apologize for our delay and appreciate you being a valuable Zendesk Community member.
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