I was asking support on how to send an outbound text message, and they told me that it can't be done and that I should suggest it as a feature on this forum.
Here's the scenario:
• Customer contacted us via contact form, and requested we respond via text message
• We need to send an outbound text message to them.
With how it currently works, there is no way to actually send out a text message, because it created a ticket as an email end user.