• Glennie T. Sørensen

  • 2022年06月01日 09:44

  This would be a great and helpful feature !

• Cheng-Chung Wu

  • 2022年06月07日 14:57

  Any update on this request?

• Monika Schrenk

  • 2022年06月17日 10:26

  Organisation would be a very important column by receiving the results of the genereal search. It would be great to have the possiblity for customising, in the meantime it would help if you could add the organiation column to this view

• Markus Schulz

  • 2022年06月19日 08:59

  It's a must! For instance our sales people are Light Agents but they use the zendesk search to get an overview about the daily communication of their customers with the inside sales support. Unfortunately in the search result you do not have a column 'organization'. For a sales person this is a very important information to get a quick overview.

  I have received dozens of requests from our sales people to make it visible. So please implement the possibility to customize the search result.

• Preethi Thutika

  • 2022年08月09日 17:52
  • 編集済み

  Zendesk Product Manager

  Thanks for the feedback, all. 

  We understand the urgency and the need for customized search results views based on user role, organizational function, and effectiveness. Significant work is being planned for 2022 and 2023 to expand the usefulness and improve the user experience in the Support search space. This feedback is extremely valuable and important to us. 

• Preethi Thutika

  • 2022年08月09日 17:55

  Zendesk Product Manager

  Hello All,

  We will be hosting a Community Event to learn more from you about your experience with Support Search. Please reach out to us if you'd like to engage further and participate in these discussions. Here is a link where you can RSVP to the event -  https://events.zendesk.com/events/details/zendesk-zendesk-community-presents-zendesk-search-functionality-pm-roundtable/

• Frank Spildener

  • 2022年08月12日 14:45

  I, like apparently many other users, consider this a standard functionality of an application. It's a mystery to me that this thread has been around for 4 years and now you're inviting people to an event to find out what they want. 

  The answer from my point of view is: the possibility of a column definition at least for standard ticket fields. 

  I would be very happy to see this implemented. 
  Thanks a lot

• Roda Anthony

  • 2022年12月05日 09:17

  Hello, apparently we need to make comments to express our need. There are several of us, about 100 comments, who want an organization column in the Support search in the Tickets tab. There have been comments since 2018 on this thread. You first ask us to express our need on this comment and then 4 years later you create an event for us to tell you what we need. 

  We need this feature, and it's been 4 years of asking, I hope you take this comment into consideration. 

• Thomas Lang

  • 2023年01月12日 19:55

  It is actually pretty crazy for the amount of $$$ it costs per user, and a feature that seems to be the sought-after based on comments, and 4 years old is not yet addressed!!! Zendesk team where are you with this? Surely you should be able to customize the search by custom fields without having to go with the convoluted Advanced search app. 

• Brittany Mandel

  • 2023年03月23日 16:04

  Is there any update on this? This organization field not showing when searching for tickets seems like a HUGE blind spot that needs to be taken care of. We should be able to customize the search columns in the same manner as views. The fact that people have been asking about this since 2017 is wild to me.

• Daniel Cortés Serón

  • 2023年03月24日 11:40

  I agree with this update. Its really important.

• Anthony Stenhouse

  • 2023年05月26日 13:30

  Being able to add custom fields into the Search results would allow our team to hone in on target tickets when looking up a broad range of subjects. Is there any update on this as a roadmap item?

• Scott Allison

  • 2023年06月05日 22:50

  Zendesk Product Manager

  Thank you everyone for the feedback, it's truly appreciated. This is on the roadmap, and it's work we will start in Q4 of this year. I'll update this thread again in Q4 with our progress and when we expect to release this capability. 

  We're working on the designs right now. If you would be willing to spend 20 minutes with us on zoom providing feedback please fill out this form. If you're selected, we'll be in touch! 

• bruce williams

  • 2023年07月27日 18:10

  I agree, this is very urgently needed.  Sad to see it is not in the product already.  Has been asked for many years.

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