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Unable to write in a chat ticket (Workspace Agent mode)
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投稿日時:2021年9月23日
The agents can´t write in a whatsapp ticket. They are in workspace agent mode.
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投稿日時:2021年9月23日
The agents can´t write in a whatsapp ticket. They are in workspace agent mode.
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1件のコメント
Adrian Joseph Magboo
Hi Juan!
It looks like the agent hasn't assigned the ticket to himself yet. In Agent Workspace, the agent needs to take the ticket first then submit it as open before they can join and type in the ticket. More details here about answering messages in Agent workspace.
I hope this helps.
Regards,
Adrian
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