How To Change The "From" Address For The Zendesk Support Email?
I've configured the Zendesk support address to be email@example.com (replace "example.zendesekcom" with the organization's actual Zendesk domain name) in the email channel settings. However, I can't seem to edit the information in the "What Customers Will See In Their Inbox" section. So, instead of emails from Zendesk appearing to come from "firstname.lastname@example.org", they come from my personal work address, JohnDoe@example.com. I've tried making a new support address, but it auto-populates that incorrect information and doesn't let me change it.
How can I change the "From" address to the Zendesk support address, instead of my personal email address?
Hi Dane Mutters,
Did you already set up your support email address in Zendesk? If not, this Zendesk article will explain to you the steps.
You mentioned you were using your personal work address. I assume this was an example, as I would advise strongly against using your personal work address for support.
Hope this helps.
Hello, and thanks for the reply.
Yes, I have configured the support email, and no, I definitely do not want to use my personal work address. The problem is that Zendesk auto-populates my personal work address, and I can't change it.
I've created a separate ticket for your concern and kindly check the email I've sent, in gathering some details to further assist you with this. Here's the separate ticket ID: 9700255, for your reference.
Customer Advocacy Team