How do I sign up for the New Support App agent experience EAP?

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7 コメント

  • Chris Boerger

    Will Poon how can we sign up for the new mobile app? I see the form is not open anymore.

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  • Will Poon
    Zendesk Product Manager

    Hi Chris, 

    This mobile app has gone out to GA now on Android.

    We are doing a staged roll out so all users should have it by next Friday the 9th September.

    You can learn more here.

    Thanks

    Will 

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  • Christopher Nolan-Downs

    Hey Will!

    Is there an ETA on Messaging coming to iOS given Q2 has come and gone?

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  • Leonardo

    Hi Will Poon,  

    I have the app in the latest version (Android), but the option that enable the new experience doesn't apper.

    Is there update that I'll need do?

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  • Will Poon
    Zendesk Product Manager

    Hi Leonardo, can you confirm what version of the app you are using? The version number is located in the Settings menu at the bottom, it should be 2.x.x.

     

    The app version with the new experience is 2.25.0, we are doing a gradual rollout so you will hopefully have this latest version by the end of this week if not sooner.

    Thanks,

    Will

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  • Chris Boerger

    HI Will Poon,

    Thanks for your answer but I'm looking for the iOS version?

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  • Will Poon
    Zendesk Product Manager

    Hi Chris, 

    The iOS version is scheduled to be released at the end of September. Please keep an eye for an update in the Apple Appstore for a new update. 

    Thanks,

    Will

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