Feedback during the EAP stage is very important for us. We want to hear what you have to say about our new ticket details interface because ultimately we've created this feature for you. Below, you can find some guidelines on the various ways to give us feedback.
Different ways to give us feedback
This forum is probably the best place. We'd like to try and keep feedback as social and collaborative as possible. It's where we can answer the largest number of questions or comments in a place that everyone can see and benefit from it. That said, there are some suggested guidelines (see below).
In addition to this forum, you can use the in-app feedback form (located in Settings > Leave feedback) to submit your feedback directly to our team.
Suggested guidelines for giving feedback
We value your feedback, no matter what it is. We encourage you to tell us what you like, dislike, and where you want to see improvements. We'd like to see a healthy forum for discussion, but we can't do that without just a little bit of effort from everyone.
Here are a couple of pointers that will really help us understand your feedback and work with you to make the Ticket Details EAP even better:
- When you see something you dislike or see something you'd like improved, write it down and think about it for a little while.
- Try to be as clear as possible in your feedback; explain why you like/dislike something, and how it could be improved. If you can provide screenshots easily, we'd love to see them.
- Be patient when waiting for responses from Zendesk.
- Please don't use sarcasm, be rude to other customers or staff, and don't use strong language. We will moderate forum posts where we think reasonable.
Ultimately, we want the feedback forums to be a place where any customer can come and give feedback.
As these updates are in EAP, the best way to report a bug is to do so here in this forum, rather than contacting us. This is especially helpful if you're reporting a minor bug or a bug that is not directly impacting your customers. That being said, we do realize that during EAP's more urgent issues can crop up. As this is an EAP, the response times may be longer than they typically would be going through the normal support channels.