We have used Zendesk over 6 years now with at least a hundred macros used thousands of times. However, when I try to enable the suggested macros, the button is grayed out.
The modal says I do not have enough macro data in the system yet. How is this possible? I can generate reports based off tags that macros apply. Granted this is our slow season and there is not much current usage, but this would be great to have in place for our ramp up.