How to Remove "Do Not Log" From Call Log form to Force callers to type something. 

• 正式なコメント

  Ewa Sobula

  • 2021年11月03日 12:14

  Zendesk Product Manager

  Hi Brian Wolter,

  thank you for providing more context. You can access the complete history of calls in the Sell Voice Billing in Sell Settings > Voice & Text > Logs & Billing. It may not be the most convenient way to review you team calls, but it does include both logged and not logged calls track record. 

  What I would recommend, if I may, is to hold reps accountable for actually logging their calls in Sell and tie their goals to the number of calls logged, not just what they claim they did. You will be able to track them more conveniently in the Activity reports or Call reports. I know this advice might not necessarily work for you, but it's a quite common practise in many sales teams.

  Let me know if you have questions or more feedback.

  Kind regards,
  Ewa Sobula

• Dave Dyson

  • 2021年11月02日 02:01

  Hi Brian, I'm not sure if there's a way to do this, but fyi I've moved your post to the Feedback - Sales CRM (Sell) topic for visibility, since this feature is part of our Sales CRM product. If you can add any information about your use case, that'd be helpful. Thanks!
  
• Brian Wolter

  • 2021年11月02日 07:52

  Here is the Case. 

  I would like my Employees to Log Every Call no matter what. The problem is when they dial and don't get an answer, or voicemail, or even forget or just plain does not want to log the call all they have to do is push do not log. Well how can we track their call activity, and the number of dials they do, how can we track this. 

  My Staff claims to be dialing 300 numbers a day but the activity shows 30 per day because they only log what they land. But that does not tell me how many calls they made. The whole purpose of ZENDESK is to track what my staff is doing every second they are online. 

  This does not log button hurts the whole point of using ZXEnDesk in the first place to monitor caller activity. 

  how come zen design does not log the call attempt and statistics even if they did not log it. 

  Please help me find a way to real real real call activity logs of real dialed numbers no matter how they dial or client as long as it's thru en SSEll. There must be a way to track it. 

  There must be a way to for them to log everything regardless. How do we disable that button

  I bought ZEN for Employee Automation, and Client Tracking, but its seems less Automation and more like Selectivation

• Brian Wolter

  • 2021年11月03日 12:18

  Thank you for the direction, This log is perfect for what i need it for however it has not filters.

  If i could at least download it i can use excel but theres not even a download, how do i download the log 

   

  thanks so much

• Clinton Thomas

  • 2023年01月31日 08:41

  This is a big issue for us as well. Agents will sometimes select "Do not log", which results not only in the call outcome not being logged but the recording of the customer call being lost. We use Zendesk to track calls and emails, yet make it incredibly easy to drop recordings and outcomes. 

  Product Team this is a simple deliverable. A setting enabling or disabling the Do Not Log button. Please.

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