Feature request: Clone ticket
It would be nice if there would be an option to clone a ticket.
There are multiple situations where this could be helpfull. For example when someone mentions multiple separate issues (whitch requires different troubleshooting steps/a different follow up). That way you are able to clone all maunally filled in ticketfields and only change the product for example. This saves a lot of time especially if you have a very specific and extensive ticket form like us.
Another use case could be when you manually want to create a follow up ticket. Of course in that case it does copy the contact fields allready, but when you have a lot a manually filled in fields it can be quite a job to first copy everything.
I used this feature is Salesforce a lot, this would be a life saver :-)
Agree - this would be a great feature! For end users too, when there are multiple similar requests.
yes, that would be a helpful feature.
Adding a use case: we are categorizing all our tickets. Now, when a customer is replying to a solved ticket, with a new question, unrelated to the previous inquiry, it would be very helpful to split/clone the ticket to keep the two topics in separate tickets.
A 'splitting/cloning' function would be really helpful. Sometimes customers use an old email to ask another question. This reopens an old ticket which has not connection to the new question.