About the overflow call function of talk

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3 コメント

  • 正式なコメント
    Martin Holmes
    Zendesk Product Manager

    Hi, 

    Yes, it is possible to overflow calls to external phone numbers in Zendesk Talk. More info here

    I am not sure what you mean by "Colt Line". If you need additional help with setting up call overflow, please get in contact with the Zendesk Customer Support team. 

    Thanks,
    Martin

  • イエロースター
    thank you.
    I understand how to set it up.
    Is there a line type that cannot be specified for an overflow call?
    For example, a telephone using an internet line.
    0
  • Jenny Gillett
    Zendesk Product Manager

    Hi, 

    If I understand your question correctly, for the Overflow feature in Talk the only line type that is supported is a PSTN (telephone number) you can not overflow to a digital line. 

    Hope this answers your question, if not, it would be advisable that you open a ticket with support where we can get into more detail. 

     

    Thanks

    Jenny

     

    0

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