I am super interested and I believe Talk digital line would be a major plus in my Zendesk experience. It taps into a business need that will quite enhance the end users experience and journey through Zendesk.
Unfortunately, currently Talk is available only through the old Web Widget (Classic). There is no way to add it in the newer messaging web widget. Moreover, there is no way to add multiple web widgets.. Not even on multiple different websites.
At the current moment I cannot compromise the already established Zendesk messaging where we receive a volume of messages to switch to Web widget classic (Which is less convenient than Zendesk messaging)
Being able to create more than web widget (One classic and one Zendesk messaging) OR adding Talk to Zendesk messaging is a feature that would totally transform the Zendesk Support Experience.
Please look into adding this feature. Thank you!