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Ability to "Time Out" CSAT Surveys

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Stuart Straub

投稿日時：2022年2月17日

We have customers who contact us multiple times through different channels. Whenever we solve out these tickets, a customer is sent a CSAT survey. 

I've attempted to set up automations to change fields on user profiles and have had zero success. I've also tried using webhooks to modify user fields for this purpose. This effort also ended in failure.

We're worried about spamming our customers with CSAT surveys and feel it is a better experience if we can simply "time out" a customer from receiving additional CSAT surveys after one has been sent. 

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    Scott Allison

    Zendesk Product Manager

    Hey Stuart, thank you for your feedback, it's truly appreciated! We don't have a timeline for this kind of feature at the moment but there has been additional conversation about it in this other thread, including some workarounds that our customers have tried. I hope this helps in the meantime. The other solution may be to check out some of our marketplace apps.

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